Tracking Shows Delivered but Package Not Found

First Steps to Locate Your Package

If your tracking indicates Delivered but you can’t find the package, try these steps:

1. Check common drop-off spots:

   • Porch

   • Garage

   • Around exterior doors

   • Under mats, behind planters, or near a back entrance (places out of view from the street)

   • Mailbox or wherever you normally receive mail

   • Building front desk, reception, or receiving area

2. Ask around:

   • See if a neighbor accepted it (if safe to do so).

   • Confirm if someone else in your household received it.

3. Check with the carrier:

   • Some carriers deliver as late as 10 PM.

   • Look for attempted delivery notices or postcards left by your local post office.

   • View Carrier Contact Information here.

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Verify Your Shipping Address

• Review the address in your Order Confirmation.

• If the address is correct, follow the steps above to double-check delivery attempts and safe drop locations.

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Important Notes

• In rare situations, packages may show as delivered up to five business days before they actually arrive.

• If you still haven’t received your package, contact us within 30 days of the expected delivery date so we can assist.

• Once your parcel has been handed over to the local post office, they operate as a separate entity. We must rely on the delivery status updates on their website. Please call your local post office directly for support. Carrier Contact Information here.

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We’re Here to Support You Anytime

Still need help? Submit a ticket here, and our team will respond within 48 hours.