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Delayed Deliveries
Most orders arrive on schedule, but occasionally packages are delivered later than expected. Below are some common reasons why this may happen:
1. Incorrect or Incomplete Address
Missing details such as apartment, floor, unit, or building numbers can cause delays.
If your Order Confirmation shows that you entered the correct address, please review our Shipping and Delivery page for more information.
If your Order Confirmation shows an incorrect address, we can’t update it once the order has shipped. Please reach out to your local post office to request a correction. You’ll find Carrier Contact Information here.
2. Severe Weather Conditions
Bad weather events such as storms, tornadoes, snow, tsunamis, or heat waves can disrupt courier schedules. Like any other service, carriers may struggle to deliver in these situations.
Stay informed by checking your local news for weather updates.
If your local post office reports service delays due to weather, your delivery will likely take longer than expected.
We appreciate your understanding during these circumstances.
3. Customs Delays (International Orders)
If your package is being held at customs in your country, please allow time for the clearance process to be completed. Unfortunately, this may extend delivery beyond the original estimate.
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Need more assistance? Simply submit a ticket here and our team will reply within 48 hours.